Why Is Your Shipment Stuck in Customs? Here’s What You Need to Know about UK Customs
Few things are more frustrating than a shipment getting stuck at customs. Whether you’re an importer, exporter, or haulier, customs delays can lead to missed deadlines, extra storage fees, and unhappy customers. The good news? Most customs holds can be resolved quickly—if you know what’s causing them.
In this guide, we’ll explain the top reasons shipments get stuck in customs, how to resolve these issues fast, and how to prevent them in the future.
Top 5 Reasons Your Shipment Is Stuck in Customs
1️⃣ Missing or Incomplete Documentation
❌ The problem: Customs authorities require specific paperwork, including a commercial invoice, packing list, and import/export declaration. If any document is missing or filled out incorrectly, your goods won’t be cleared.
✅ How to fix it:
- Double-check all required paperwork before shipping.
- Use a customs broker to ensure accuracy.
- Keep digital copies for quick re-submission if customs requests them.
2️⃣ Incorrect HS Code (Tariff Classification Issue)
❌ The problem: Every product has a Harmonized System (HS) Code that determines its duty rate. If your shipment is classified incorrectly, customs may charge the wrong duty, leading to holds and reclassification delays.
✅ How to fix it:
- Use the UK Trade Tariff Tool to find the correct HS code.
- Consult a customs expert to prevent costly misclassifications.
- Request an Advance Tariff Ruling (ATR) for certainty on classifications.
3️⃣ Unpaid Duties & Taxes
❌ The problem: If the required import duty and VAT haven’t been paid, customs won’t release your goods.
✅ How to fix it:
- Check your duty obligations in advance to avoid unexpected costs.
- Consider Postponed VAT Accounting (PVA) to defer VAT payments.
- Ensure that customs payments are made on time before shipment arrival.
4️⃣ Restricted or Prohibited Goods
❌ The problem: Some items require special licenses to be imported into the UK. If you haven’t obtained the right approvals, customs will hold or even seize your shipment.
✅ How to fix it:
- Check the UK Government’s restricted & prohibited goods list.
- Apply for import/export licenses before shipping.
- Work with a customs broker to ensure compliance.
5️⃣ Random Inspections & Customs Audits
❌ The problem: Even if everything is correct, customs may randomly inspect shipments for compliance, security, or fraud detection.
✅ How to fix it:
- Ensure proper packaging & labeling to avoid suspicion.
- Maintain a good compliance record to reduce inspection frequency.
- If flagged, provide requested documents ASAP to speed up clearance.
How to Get Your Shipment Released from Customs – Fast!
🚀 Step 1: Contact the customs office handling your shipment.
🚀 Step 2: Identify the reason for the delay (ask for reference numbers).
🚀 Step 3: Submit missing documents or pay outstanding duties.
🚀 Step 4: Work with a customs expert to resolve compliance issues.
🚀 Step 5: Request urgent processing if your shipment is time-sensitive.
How to Avoid Customs Delays in the Future
✔ Hire a customs broker – Reduce errors and speed up clearance.
✔ Use Transportify’s fast-track clearance service – Avoid unnecessary holds.
✔ Check all documentation before shipping – Avoid delays due to missing paperwork.
✔ Pre-clear goods before arrival – Save time by submitting customs declarations in advance.
Need Help Clearing Your Shipment? Transportify Has You Covered
If your shipment is stuck at customs, Transportify can resolve it—fast. Our customs clearance specialists identify the problem, fix it, and get your goods moving again.
📞 Get Expert Help Today +442036952714 | 📩 Request a Customs Consultation Now