End-to-End Shipment of Fragile Cargo from India to the UK
How Transportify successfully managed the end-to-end logistics of a delicate personal effects shipment from India to the UK.
Origin
India
Destination
United Kingdom
Shipment size
23 Pallets
Transport Mode
Air
Background
Transportify successfully managed the end-to-end logistics of a delicate personal effects shipment from India to the UK. The cargo included precious and fragile items, specifically marble tiles and doors, which required meticulous handling and specialized services.
The Challenge
The shipment encountered a significant challenge on a Friday evening when it was discovered that the company in Spain had loaded 23 pallets instead of the documented 24. All shipment documents indicated 24 pallets, creating a discrepancy that required immediate resolution. Compounding the issue was the fact that the Spanish company had closed early to watch the Spain versus England Euro Cup game, leaving us unable to reach them for clarification. time-consuming. Initial communication with the client was disrupted, causing delays in confirming the shipment details and requirements.
This situation posed a risk of delivery delays and additional costs, as the delivery was scheduled for Monday and the vehicle was stopped in Madrid.
Discrepancy in Shipment Documents
The documents indicated 24 pallets, but only 23 were loaded.
Inaccessibility of the Supplier
The Spanish supplier’s office had closed early at 3 PM for the football game, making them unreachable.
Time Sensitivity
The delivery was time-critical, scheduled for Monday.
Risk of Additional Costs
Potential charges for extra wait time if the issue was not resolved promptly.
Route
The Solution
Immediate Action
We decided to move the vehicle from Madrid to France to avoid incurring extra wait time charges in Spain.
Negotiation and Communication
We utilised our negotiation skills to manage the situation with the supplier and relevant stakeholders.
Document Correction:
Upon finally reaching the supplier, we confirmed that the document was incorrect. We arranged for the document to be corrected to reflect the actual 23 pallets.
Maintaining Customer Satisfaction
Our quick thinking and effective communication ensured the shipment proceeded without additional costs or delays, maintaining our commitment to customer satisfaction.relevant stakeholders.
Outcomes
Cost-Effectiveness: Prevent the customer from incurring additional wait time charges.
Time Effectiveness: Ensure the shipment remained on schedule and was delivered on time.
Happy Customer: Resolve the document discrepancy without impacting the overall logistics process.
Conclusion
This business case exemplifies Transportify’s ability to handle unexpected challenges with agility and professionalism. Our prompt decision-making, effective negotiation, and commitment to customer satisfaction ensured the successful and timely delivery of the shipment. This incident not only highlighted our operational strengths but also reinforced our reputation for reliability and excellence in freight forwarding services.
Work with us
If you think these solutions will work for you, we wuld love to hear from you.
Client Testimonials
Share on