You’re tracking your shipment and suddenly… Held at customs.
It’s frustrating, but it happens more often than you think. Whether you’re shipping goods internationally for the first time or you’ve done it a hundred times, customs clearance issues can crop up unexpectedly.
In this post, we’ll walk you through the top 7 reasons your shipment might be stuck at customs — and exactly what you can do to fix it.
1. Missing or Incorrect Documentation
The number one culprit.
A single error in your commercial invoice, packing list, or HS code can hold up your shipment for days. Double-check every document before shipping and make sure it matches the goods description and value.
2. Unpaid Duties and Taxes
If duties, taxes, or VAT aren’t paid, customs won’t release your goods.
Tip: If shipping DAP or DDP, confirm that the right party is set up to handle payment without delays.
3. Restricted or Prohibited Goods
Some products require special licences or are banned altogether.
Always check import regulations for the destination country before shipping.
4. Incorrect Valuation of Goods
Under-declaring the value of your shipment triggers red flags.
Make sure the declared value is accurate and supported by commercial documentation.
5. Poor or Misleading Labelling
Labels that are unclear, incomplete, or don’t match documentation can cause your goods to be flagged for inspection.
Ensure clear, legible, and compliant labelling.
6. Random Customs Inspections
Sometimes, it’s just random selection.
If your documents are clean, you have nothing to worry about — but it may take extra time.
7. Failure to Respond to Customs Requests
If customs ask for additional documents or clarification and you’re slow to respond, your shipment will remain stuck.
Stay on top of all communications and respond quickly.
What to Do if Your Shipment is Stuck at Customs:
- Contact your freight forwarder or customs broker immediately.
- Gather and review all documents again.
- Respond to customs requests promptly.
- Stay calm — most issues are solvable with the right approach.
At Transportify, we help businesses across Europe move shipments smoothly and handle customs issues when they arise. If you’re dealing with a stuck shipment, get in touch — we’re here to help.
